Billing and Insurance

We’re here to help

Virginia Cancer Institute participates with many insurance plans that are available in Central Virginia. We make every effort to keep abreast of the ever-changing medical insurance environment. If you have a question regarding your insurance, we will be glad to research it for you if we cannot answer it immediately.

Many insurance policies require that you receive a referral from your primary care physician before you can be examined by a specialist. It is your responsibility to obtain a referral from your primary care physician, if a referral is required by your insurance plan. If you are unable to obtain a referral, you will need to make alternative payment arrangements or reschedule your appointment.

Payment of any applicable copayments, coinsurance or deductibles is expected at the time of service. If Virginia Cancer Institute does not participate with your insurance plan, or if your insurance does not cover our services, or if you are a self-pay patient, payment in full is expected at the time of service, unless other payment arrangements have been made in advance.

As a courtesy to the patients of Virginia Cancer Institute, we will file the appropriate claim forms with a maximum of two insurance carriers for all services performed by our physicians. Please note that it is your responsibility to make certain that your account with Virginia Cancer Institute remains in good standing. We ask for your assistance or the assistance of your employer if insurance clarification is needed.

We understand the emotional and financial stress that you and your loved ones may be experiencing and, if requested, we will make every effort to assist you by establishing a mutually acceptable payment schedule. As dictated by the terms of our contracts with insurers, we cannot, however, waive payments or copayments.

For your convenience, we accept cash, checks, money orders, Visa, MasterCard, Discover and American Express. If you have other questions or concerns about your statement, please call our Business Office at (804) 673-0134.

We also have financial counselors available in each office, who can help you understand the process and your options for payment.